Delivery

Delivery Days

  • [Shipping of Products]
    Products not tailored (such as ready-to-wear kimonos and accessories): shipped within one to two business days

    Pattern-made products:
    shipped within three to four weeks

    Custom-order products:
    shipped within around three weeks of size confirmation

    Please be aware that, due to an influx of orders or other reasons, delivery may be delayed or products may be out of stock or sold out.

  • [Shipping]
    The number of shipping days varies according to the region. The days required for delivery to each region are based on Sagawa Express’s shipping days.

    *Note that delivery may take longer due to transportation or weather conditions, or other reasons, as well as to remote islands.

    *Our customer support personnel will contact customers living in some remote islands or regions where Sagawa Express does not provide cash-on-delivery services.

Shipping Company

  • Orders will be delivered by Sagawa Express.

Shipping Fee

  • A flat rate of 500 yen (excluding tax) will be charged for delivery within Japan.

Tracking of Delivery Status

  • The shipping status can be tracked on Sagawa Express’s “Track a package” URL by using the Sagawa tracking number shown in the email “Order Shipment Notification” sent after shipment of the product.

    ▶ Sagawa Express “Track a package”

    http://k2k.sagawa-exp.co.jp/p/sagawa/web/okurijoinput.jsp

Overseas Shipping

  • In the case of an overseas shipping address, an additional shipping fee will be charged according to the region of delivery and the weight of purchased products. Customers designating an overseas address will be notified by our customer service personnel at a later date of the total charge that includes an additional overseas shipping fee.