As long as our return eligibility criteria are met, a return or replacement for customer convenience is possible, such as for products being different from what was expected, the size not fitting, and making a wrong order.
Request a return or replacement via inquiry form within eight days of arrival of the product. The deadline for sending back products is 10 days after the date on which the cooling-off period starts.
In the case of a return requested for customer convenience, the entire shipping and bank transfer fees must be borne by the customer. Note that if a product is sent back on a payment on delivery basis, the payment on delivery fee will be deducted from the refunded amount.